Returns & Refunds | ErgoWellness

Our 30-Day Pain-Free Guarantee

We believe in the quality of our ergonomic solutions. If you are not completely satisfied with your purchase, or if you aren't experiencing the relief you expected, you may return the item within 30 days of receiving it for a full refund or exchange.

1. Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it.
In the original packaging.
Accompanied by the receipt or proof of purchase.

2. How to Initiate a Return

To start a return, please contact our support team at support@getergowellness.com with your Order Number and the reason for your return. We will provide you with instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted. Do not send your purchase back to the manufacturer.

3. Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item unless the item received was damaged or defective. Shipping costs are non-refundable.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.

5. Damaged or Defective Items